37 multiply proven processes of Service Transition

Implement the required processes with the online-process set of Service Transition (according to ITIL^® and ISO 20000) with reduced investment in external consulting:

1. Processes

1.1. Project Management (General Management Practice)

• Project Management Practice - Overview

• Detailed processes

  • Project Setup

  • Project Planning

  • Project Controlling

1.2. Change Control (Service Management Practice)

• Change Control Practice - Overview

• Detailed processes

  • Organization of Change Control

  • Registration and Classification of Changes

  • Valuation of Changes

  • Change Planning

  • Change Evaluation prior to Planning

  • Change Evaluation prior to Realization

  • Change Evaluation prior to Rollout

  • Change Evaluation after Rollout

  • Change Review and Reporting

1.3. Release Management (Service Management Practice)

• Release Management Practice - Overview

• Detailed processes

  • Organization of Release Management

  • Release Setup

  • Startup Support and Closing of Releases

  • End of Life for IT Services

  • Transition Reporting

1.4. Service Configuration Management (Service Management Practice)

• Service Configuration Management Practice - Overview

• Detailed processes

  • Organization of Service Asset and Configuration Management

  • Continuous Improvement in Service Configuration Management

  • Auditing the Configuration Management Database

  • Change of Organization and Location

1.5. IT Asset Management (Service Management Practice)

• IT Asset Management Practice - Overview

• Detailed processes

  • Manual capture of IT Assets

  • Automated capture of IT Assets

  • Preparation of new/changed IT Asset data

  • Preparation of new/changed personnel data

  • Inventory of IT Assets

  • Criticality analysis for IT Assets

  • Risk measures for IT Assets

  • Life cycle management of IT Assets

  • End of life cycle of IT Assets

1.6. Service Validation and Testing (Service Management Practice)

• Service Validation and Testing Practice - Overview

• Detailed processes

  • Definition of Test Procedures

  • Component Tests

  • Integration Test

  • Acceptance Test

1.7. Software Development and Management (Technical Management Practice)

• Software Development and Management Practice - Overview

• Detailed processes

  • Application Development and Customizing

1.8. Deployment Management (Technical Management Practice)

• Deployment Management Practice - Overview

• Detailed processes

  • Deployment

  • Minor Deployments

2. Glossary

2.1. Process Documents in Service Transition

2.2. Involved Organizational Units in Service Transition

2.3. Involved Roles in Service Transition

2.4. Involved IT Systems in Service Transition

3. All checklists

4. Supporting Material

4.1. General IT Process Landscape

4.2. IT Service Lifecycle according to ITIL^® 4 and ITIL^® 2011

4.3. Service Value System according to ITIL^® 4