ITSM Wiki - ITIL® Change Evaluation

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Change Evaluation

Best Practice according to ITIL^® and ISO 20000

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

Change Evaluation is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Change Evaluation is part of Service Management Practices - Change Control Practice

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Processes of Change Evaluation in detail

Process in the ITSM Process Library		Expected process result

Change Evaluation prior to Planning		Evaluation of extensive changes prior to authorization of the planning phase of the change
Change Evaluation prior to Realization		Evaluation of extensive changes prior to authorization of the realization phase of the change
Change Evaluation prior to Deployment		Evaluation of extensive changes prior to authorization of the deployment phase of the change
Change Evaluation after Deployment		Evaluation of extensive changes after the deployment phase of the change

Change Control Practice in ITIL^®4

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Main information flows and interfaces of Change Evaluation

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

Change Manager

Performance indicators

KPIs of Change Management

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