ITSM Wiki - ITIL® Change Management

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Change Management

Best Practice according to ITIL^® and ISO 20000

Change Management monitors and controls all changes over their life cycle and assures that

all changes achieve their given goals from business- and IT perspective
no negative impact occurs to the production environment of the IT Services due to the change.

Change Management is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Change Management is part of Service Management Practices - Change Enablement Practice

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Processes of Change Management in detail

Process in the ITSM Process Library		Expected process result

Organization of Change Enablement		Definition and maintenance of guidelines and templates for the Change Management
Registration and Classification of Changes		Assessment of completeness and initial feasibility of changes and prioritizing
Valuation of Changes		Release or denial of changes respective triggering of priority activities for urgent changes
Change Planning		Holistic planning of realization of all Changes regarding their interdependencies and available resources
Change Review and Reporting		Final review of realized changes in the Post Implementation Review and reporting thereto

Change Enablement Practice in ITIL^®4

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Main information flows and interfaces of Change Management

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Performance indicators

KPIs of Change Management

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