You will receive:

1. Access data for the test

2. Operating instructions for the test

All content can be downloaded.

The free trial includes a subset of the ITSM Service Operation area. You get access to the following content:

1. ITSM processes from the service management practices of ITIL^® 4

• Monitoring and Event Management Practice

  • Overview

  • Detailed process "Event Monitoring"

• Service Desk Practice

  • Overview

  • Detailed process "Incident- and Request Registration"

• Incident Management Practice

  • Overview

  • Detailed process "Organization of Incident Management"

  • Detailed process "Incident Tracking and Closure"

• Problem Management Practice

  • Overview

  • Detailed process "Problem Registration"

  • Detailed process "Review of Major Problems"

• Service Request Management Practice

  • Overview

  • Detailed process "User Permission Request"

2. ITSM processes from the technical management practices of ITIL^® 4

• Infrastructure- and Platform Management Practice

  • Overview

  • Detailed process "Definition of the IT Technology Portfolio"

3. General IT Process Landscape

4. IT Service Lifecycle according to ITIL^® 2011 and ITIL^® 4

5. Service Value System according to ITIL^® 4

6. Process Landscapes of ITSM practices

7. Process Landscape of ITSM Service Operation