Home      Imprint      Terms/Data Protection      FAQ      ITSM Wiki      Affiliate Program

.... ITSM processes and tools .... 

Internationally proven processes of IT Service Management

according to ITIL^® and ISO 20000

as permanent reading access to our ITSM Process Library with pdf-download

you save up to 80% of costs and time in defining the processes (according to customer feedback)

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of Digistore24.

Charging is executed by secure transaction via Digistore24.

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 25% commission!

You want more than know-how?

Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

Proceed here in case you need external support for an efficient and fast ITSM implementation

Free access to our ITSM Archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) which

• saves the awful evaluation of necessary processes in the beginning of an ITSM project

• provides a check for completeness for the planned ITSM process model

• shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL^® is registered trademark of AXELOS Limited.