You will receive:

1. Access data for the test

2. Operating instructions for the test

All content can be downloaded.

The free trial includes a subset of the ITSM Service Strategy area. You get access to the following content:

1. ITSM processes from the general management practices of ITIL^® 4

   • Project Management Practice

     • Overview

     • Detailed process "Project Setup"

2. ITSM processes from the service management practices of ITIL^® 4

• Change Enablement Practice

  • Overview

  • Detailed process "Registration and Classification of Changes"

  • Detailed process "Change Review and Reporting"

• Release Management Practice

  • Overview

  • Detailed process "End of Life for IT Services"

• Service Configuration Management Practice

  • Overview

  • Detailed process "Change of Organization and Location"

• IT Asset Management Practice

  • Overview

  • Detailed process "Inventory of IT Assets"

  • Detailed process "Criticallity Analysis for IT-Assets"

• Service Validation and Testing Practice

  • Overview

  • Detailed process "Definition of Test Procedures"

3. ITSM processes from the technical management practices of ITIL^® 4

• Software Development and Management Practice

  • Overview

• Deployment Management Practice

  • Overview

  • Detailed process "Minor Deployments"

4. General IT Process Landscape

5. IT Service Lifecycle according to ITIL^® 2011 and ITIL^® 4

6. Service Value System according to ITIL^® 4

7. Process Landscapes of ITSM practices

8. Process Landscape of ITSM Service Transition