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.... ITSM Process Library .... |
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Process Templates ITSM Process Library Rolle Descriptions Academic Initiative | ||||
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according to ITIL® and ISO 20000
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Editable processes for SAP Signavio Process Manager |
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Our most superb feedback:
Abel - ITIL® / ISO 20000
understandable, clear, practical - own experience as a customer - really
good - just Abel. |
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Please also visit our other portals for process-oriented management solutions:Process-oriented tools and process collections of quality management according to ISO 9001 The ITSM Process Library contains the processes of IT Service Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.
By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which
and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).
These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance. ITIL® is registered trademark of AXELOS Limited. |
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Last update 2024-08-21 |
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