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.... ITSM Process Library ....

Process Templates ITSM Process Library Rolle Descriptions Academic Initiative

Processes of Problem Management

according to ITIL^® and ISO 20000

Editable processes for SAP Signavio Process Manager

5 processes,

1 interface diagram,

tenderable roles,

all checklists

Versions & Prices

One language English

€ 189.-

Depending on the language setup of your SAP Signavio workspace please select:

british english

american english

Multi-language english-german,

leading language english

€ 299.-

Depending on the language setup of your Signavio workspace please select:

british english-german

american english-german

Download license terms for the ITSM Process Library:

Language versions with German as leading language

Implement the required processes of ITSM Problem Management for the SAP Signavio Process Manager with reduced investment in external consulting:

Content:

Problem Management Practice Interfaces
Problem Registration
Problem Solution
Problem Tracking and Closure
Review of Major Problems
Problem Reporting

The ITSM Process Group Problem Management is a subset of our multiply proven ITSM Process Library for the SAP Signavio Process Manager. This should make these editable processes available to all those who do not need the entire ITSM Process Library.

Each installation package contains the respective SAP Signavio archive for import into the SAP Signavio Process Manager and the corresponding installation instructions.

Our most superb feedback:

Abel - ITIL^® / ISO 20000 understandable, clear, practical - own experience as a customer - really good - just Abel.
(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH)

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All our ITSM templates are supplied with a 60 day money back guarantee.

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Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

The ITSM Process Library contains the processes of IT Service Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 25 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) which

saves the awful evaluation of necessary processes in the beginning of an ITSM project
provides a check for completeness for the planned ITSM process model
shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2024 Dipl.-Ing. Walter Abel Management Consulting	Last update 2024-11-22
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