Implementation Kit for Change Management

according to ITIL^® and ISO 20000

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed implementation plans and aids

ITIL^® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

Our Implementation Kit Change Management provides everything you need to implement it by yourself:

A general plan containing
- the context of the implementation
- a description of the initial situation
- a definition of the to-be status
- a definition of the realization project
- a description of the fringe conditions therefore
- an assignment of the functional content
- the necessary processes
- a description of the implementation
- the issues of continual improvement
An implementation guide describing the demands of the general plan
Descriptions of the required processes
- Interfaces of Change Management
- Organisation of Change Management
- Registration and Classification of Changes
- Valuation of Changes
- Change Planning
- Change Review and Reporting
Descriptions of the required roles
The responsibility assignment matrix (RACI)
Templates
- Change Request
- Change Database
Checklistss

Checklist Change Request
Checklist Change Classification
Checklist Change Planning
Checklist Change Advisory Board Agenda

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Process-oriented tools and process collections of quality management according to ISO 9001

These ITSM implementation kits are based upon more than 20 years of experience in implementing IT Service Management and the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting as well. It contains the processes of IT Service Management in the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

By this we want to provide you the possibility to elaborate your own way through the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) on your own behalf, thus accelerating your project remarkably and hence saving costs (especially external consulting costs).

These implementation kits are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL^® is registered trademark of AXELOS Limited.

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