You will receive:

1. Access data for the test

2. Operating instructions for the test

All content can be downloaded.

The free trial includes a subset of the ITSM Service Strategy area. You get access to the following content:

1. ITSM processes from the general management practices of ITIL^® 4

   • Information Security Management Practice

     • Overview

     • Detailed process "Validation of IT Security"

     • Detailed process "Security Review and Reporting"

   • Risk Management Practice

     • Overview

     • Detailed process "Risk Evaluation"

     • Detailed process "Risk Monitoring and Reporting"

   • Organizational Change Management Practice

     • Overview

   • Supplier Management Practice

     • Overview

     • Detailed process "Supplier Selection"

     • Detailed process "Supplier Review and Reporting"

2. ITSM processes from the service management practices of ITIL^® 4

   • Business Analysis Practice

     • Overview

     • Detailed process "Management of User Profiles"

   • Service Design Practice

     • Overview

     • Detailed process "Organization of Service Design"

     • Detailed process "Review of Service Design"

   • Service Level Management Practice

     • Overview

     • Detailed process "Service Approval"

     • Detailed process "Service Level Review and Reporting"

   • Availability Management Practice

     • Overview

     • Detailed process "Availability Testing"

   • Capacity- and Performance Management Practice

     • Overview

     • Detailed process "Capacity Prognosis"

   • Service Catalogue Management Practice

     • Overview

   • Service Continuity Management Practice

     • Overview

     • Detailed process "Contingency Planning"

     • Detailed process "Service Continuity Management Review and Reporting"

3. General IT Process Landscape

4. IT Service Lifecycle according to ITIL^® 2011 and ITIL^® 4

5. Service Value System according to ITIL^® 4

6. Process Landscapes of ITSM practices

7. Process Landscape of ITSM Service Design