Internationally proven processes of Service Design

11 practices,

39 detailed processes,

Tenderable role descriptions,

Process documents,

Checklists

Unrestricted reading access to the respective part of the ITSM Process Library,

all content can be downloaded,

German & English

€ 125.-

Implement the required processes with the online-process set of Service Design with reduced investment in external consulting thus saving time and money

What the online-process set comprises:

1. Processes

1.1. Information Security Management (General Management Practice)

• Information Security Practice - Overview

• Detailed processes

  • Implementation of Security Controls

  • Validation of IT Security

  • Security Relevant Occurrences

  • Security Review and Reporting

1.2. Risk Management (General Management Practice)

• Risk Management Practice - Overview

• Detailed processes

  • Risk Analysis from Business Perspective

  • Risk Analysis from IT Perspective

  • Risk Evaluation

  • Risk Prevention Activities

  • Risk Monitoring and Reporting

1.3. Organizational Change Management (General Management Practice)

• Organizational Change Management Practice - Overview

• Detailed processes

  • Organizational Change Management

1.4. Supplier Management (General Management Practice)

• Supplier Management Practice - Overview

• Detailed processes

  • Organization of Supplier Management

  • Supplier Evaluation

  • Setup of Supplier Contracts

  • Requirement Request

  • Supplier Selection

  • Life-Cycle Management of Supplier Contracts

  • Supplier Review and Reporting

1.5. Business Analysis (Service Management Practice)

• Business Analysis Practice - Overview

• Detailed processes

  • Business Analysis

  • Management of User Profiles

1.6. Service Design (Service Management Practice)

• Service Design Practice - Overview

• Detailed processes

  • Organization of Service Design

  • Planning of Service Design

  • Monitoring of Service Design

  • Technical and organizational Service Design

  • Review of Service Design

1.7. Service Level Management (Service Management Practice)

• Service Level Management Practice - Overview

• Detailed processes

  • Organization of Service Level Management

  • Service Level Requirement

  • Service Level Agreement

  • Service Approval

  • Service Level Review and Reporting

1.8. Availability Management (Service Management Practice)

• Availability Management Practice - Overview

• Detailed processes

  • Planning and Monitoring of Availability

  • Availability Testing

  • Availability Reporting

1.9. Capacity- and Performance Management (Service Management Practice)

• Capacity- and Performance Management Practice - Overview

• Detailed processes

  • Capacity Prognosis

  • Monitoring of Capacity and Performance

  • Capacity and Performance Reporting

1.10. Service Catalogue Management (Service Management Practice)

• Service Catalogue Management Practice - Overview

• Detailed processes

  • Service Catalogue Management

1.11. Service Continuity Management (Service Management Practice)

• Service Continuity Management Practice - Overview

• Detailed processes

  • Contingency Planning

  • Disaster Practice

  • Service Continuity Management Review and Reporting

2. Glossary

2.1. Process Documents in Service Design

2.2. Involved Organizational Units in Service Design

2.3. Involved Roles in Service Design

2.4. Involved IT Systems in Service Design

3. All checklists

4. Supporting Material

4.1. General IT Process Landscape

4.2. IT Service Lifecycle according to ITIL^® 4 and ITIL^® 2011

4.3. Service Value System according to ITIL^® 4