You will receive:

1. Access data for the test

2. Operating instructions for the test

All content can be downloaded.

The free trial includes a subset of the ITSM Service Strategy area. You get access to the following content:

1. ITSM processes from the general management practices of ITIL^® 4

   • Architecture Management Practice

     • Overview

   • Portfolio Management Practice

     • Overview

     • Detailed process "Review and Maintenance of the Service Portfolio"

   • Relationship Management Practice

     • Overview

     • Detailed process "Care for Customer Relations"

     • Detailed process "Contract Conclusion for IT Standard Services"

     • Detailed process "Customer Satisfaction Surveys"

     • Detailed process "Demand Recording"

     • Detailed Process "Risk Evaluation for IT-Services"

   • Service Financial Management Practice

     • Overview

     • Detailed process "IT Forecast"

     • Detailed process "IT Profitability Analysis"

   • Strategy Management Practice

     • Overview

     • Detailed process "Assessment of IT Service Strategy"

   • Workflow and Talent Management Practice

     • Overview

     • Detailed process "Actualization of Qualification Requirements"

2. General IT Process Landscape

3. IT Service Lifecycle according to ITIL^® 2011 and ITIL^® 4

4. Service Value System according to ITIL^® 4

5. Process Landscapes of ITSM practices

6. Process Landscape of ITSM Service Strategy