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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM process set .... 

 Process Templates        ITSM Process Library        Rolle Descriptions        Academic Initiative
 

Internationally proven processes of Service Strategy

 

according to ITIL® 4 and ISO 20000

 

as permanently current, immediately implementable process templates with instant access

 

Click here for our free excerpt - ITSM processes of Service Strategy according to ITIL® and ISO 20000

6 practices,

33 detailed processes,

Tenderable role descriptions,

Process documents,

Checklists

 

Unrestricted reading access to the respective part of the ITSM Process Library,

all content can be downloaded,

German & English

 

€ 95.-

 

Read our free excerpt - ITIL® 2011 processes of Service Strategy

   Jetzt kaufen

Other online ITSM process sets

 

Service Design

Service Transition

Service Operation

Service Improvement

Saving hint ITSM-Bundle:

 

complete package (all 5 process collections) with 20% price advantage

 

€ 364.-

  

Jetzt kaufen

Download our whitepaper ITSM in practice

  

Implement the required processes with the online-process set of Service Strategy with reduced investment in external consulting thus saving time and money

 

What the online-process set comprises:

 

1. Processes

 

1.1. Relationship Management (General Management Practice)

  • Relationship Management Practice - Overview

  • Detailed processes

    • Care for Costomer Relations

    • Demand Prognosis

    • Demand Control

    • Contract Conclusion for IT Standard Services

    • Customer Satisfaction Surveys

    • Customer Feedback Management

    • Monitoring of Customer Complaints

1.2. Strategy Management (General Management Practice)

  • Strategy Management Practice - Overview

  • Detailed processes

    • Assessment of IT Service Strategy

    • Conception of IT Service Strategy

    • Implementation of IT Service Strategy

1.3. Portfolio Management (General Management Practice)

  • Portfolio Management Practice - Overview

  • Detailed processes

    • Preparation for Service Design

    • Initiation of Service Design

    • Review and Maintenance of the Service Portfolio

1.4. Architecture Management (General Management Practice)

  • Architecture Management Practice - Overview

  • Detailed processes

    • Management of Enterprise Architecture

1.5. Service Financial Management (General Management Practice)

  • Service Financial Management Practice - Overview

  • Detailed processes

    • IT Financial Organization

    • IT Budgeting

    • IT Forecast

    • IT Cost Monitoring

    • Invoicing for IT Services

    • IT Profitability Analysis

    • IT Financial Reporting

1.6. Workforce and Talent Management (General Management Practice)

  • Workforce and Talent Management Practice - Overview

  • Detailed processes

    • Actualization of Qualification Requirements

    • Planning of Activities for Personnel Qualification

    • Monitoring of Activities for Personnel Qualification

2. Glossary

 

2.1. Process Documents in Service Strategy

2.2. Involved Organizational Units in Service Strategy

2.3. Involved Roles in Service Strategy

2.4. Involved IT Systems in Service Strategy

 

3. All checklists

 

4. Supporting Material

 

4.1. General IT Process Landscape

4.2. IT Service Lifecycle according to ITIL® 4 and ITIL® 2011

4.3. Service Value System according to ITIL® 4

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Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

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Last update 2024-07-23 

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