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Service Improvement Best Practice

 

according to ITIL® and ISO 20000

 

 

Continual Service Improvement cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

In ITIL® 4 ist Service Improvement Teil der Generellen Management Praktiken - Continual Improvement und IT Quality Management Praktik sowie Measurement und Reporting Praktik


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Processes of Continual Service Improvement in detail

ITIL® and ISO 20000

ITSM Process Library

 

 

7 Step Improvement Process

Service Evaluation

Process Management

Improvement Management and Reporting


Continual Improvement and IT Quality Management Practice in ITIL® 4

Continual Improvement and IT Quality Management Practice according to ITIL® 4

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Measurement and Reporting Practice in ITIL® 4

Measurement and Reporting Practice according to ITIL® 4

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Main information flows and interfaces of Continual Service Improvement

Main information flows and interfaces of Continual Service Improvement according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

 

Responsible roles

Continual Service Improvement Manager

Process Manager

Performance indicators

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management


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Last update 2024-07-15 

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