ITSM Wiki - Value Streams of IT Service Management

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Value Streams of IT Service Management

according to ITIL^® 4

IT Service Management describes processes and functions for efficient and effective provision of IT services respecting the business requirements of the IT service consumers. Required tools therefore are

relevant defined value streams
appropriate processes in IT integrated into the business processes
qualified staff with defined tasks and responsibilities
according information technology (IT infrastructure)

enabling business conforming IT service by their collaboration thus creating the desired value for the organization.

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With the new ITIL^® 4 the presentation of the standard changes to "Value Streams". This does not mean that the process view is obsolete, on the contrary - from an organizational point of view, the Value Stream is nothing more than a new way of looking at process chains, triggered by demand, focusing on creating measurable value and supplemented by respective tools.

Main exemplary Value Streams in IT Service Management

Fig. 1: ITIL^® 4 Value Stream Map

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Fig. 2: Value Stream - Incident Resolution and Problem Solving

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