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Information Security Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Information Security Management ensures the confidentiality, integrity and role based accessibility of the IT Services, their data and infrastructure in the context of a company wide security management of the IT Service Consumers.

 

Security Management is in the classic lifecycle-view part of Service Design.

 

In ITIL® 4 Security Management is part of General Management Practices - Information Security Management Practice


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Processes of Information Security Management in detail

Process in the ITSM Process Library

Expected process result

 

 

Implementation of Security Controls

Definition and implementation of organizational and technical activities to protect the IT Organization (IT Services, IT Infrastructure, data) in respect to availability, privacy and integrity

Validation of IT Security

Regular validation of effectiveness of the IT Security activities and -installations

Security Relevant Ocurrences

Detection and defense of IT Security violations

Security Review and Reporting

Check for risk conformity of the IT Security activities and reporting about IT Security Management


Information Security Management Practice in ITIL® 4

Information Security Management Practice according to ITIL® 4

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Main information flows and interfaces of Information Security Management

Main information flows and interfaces of Security Management according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

 

Responsible roles

Information Security Manager

Performance indicators

KPIs of Information Security Management


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