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Service Transition Best Practice

 

according to ITIL® and ISO 20000

 

 

Service Transition is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.


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Processes of Service Transition in detail

ITIL® and ISO 20000

ITSM Process Library

 

 

Transition Planning & Support

Transition Planning and Support

Change Management

Change Management

Service Asset & Configuration Management

Service Asset and Configuration Management

Release & Deployment Management

Release and Deployment Management

Service Validation & Testing

Service Validation and Test

Change Evaluation

Change Evaluation

Knowledge Management 

Knowledge Management

Software Development and -Management

End of Life for IT Services


Main information flows and interfaces of Service Transition

Main information flows and interfaces of Service Transition according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

 

Responsible roles

Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager

Performance indicators

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management


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