ITSM Wiki - ITIL® Knowledge Management

Home Imprint Terms/Data Protection FAQ ITSM Wiki Affiliate Program	Our further Tool-Portals

	.... ITSM Wiki ....
You are here: Wiki - Processes - Service Transition - Knowledge Management

Proceed to: Content ITIL^® 4 Processes Roles Documents KPI

Knowledge Management

Best Practice according to ITIL^® and ISO 20000

Knowledge Management provides the know how of the organization of the IT Service Provider worth to conserve in structured efficient way. to achieve this the know how is

taken respective collected
analyzed for relevance
stored in structured and retrievable manner
provided on request in structured presentation.

Knowledge Management is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Knowledge Management is part of Service Management Practices - Knowledge Management Practice

Request your free trial access to Service Transition via Digistore24 here:

€ 0.-

Already convinced? Buy here your permanent reading access to ITSM Service Transition

€ 105.-

You want the complete package? Buy here your permanent reading access to the complete ITSM Process Library with 20% bundle discount

€ 364.-

Processes of Knowlege Management in detail

Process in the ITSM Process Library		Expected process result

Knowledge Management		Collection, analysis, archiving and provision of knowledge and information of IT Service Management within the enterprise

Capacity and Performance Management Practice in ITIL^®4

Click the image for a bigger view in a new window

Main information flows and interfaces of Knowlege Management

Click the image for a bigger view in a new window

(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

Knowledge Manager

Jetzt kostenlos registrieren und die ITSM Prozessbibliothek unverbindlich testen:

im SAP Signavio Process Manager

in Software AG Aris

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 25% commission!

You want more than know-how?

Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!


Proceed here in case you only need the know how provided by our best in class process templates		Proceed here in case you are prepared to start your own implementation with editable best in class process templates		Proceed here in case you need external support for an efficient and fast ITSM implementation

Free access to our ITSM Archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

Please also visit our other portals for process-oriented management solutions

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2024 Dipl.-Ing. Walter Abel Management Consulting	Last update 2024-07-15
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion. 2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]