Process in the ITSM Process Library

Expected process result

Provision of guidelines and standards for procurement of services and products. This contains the definition of the supplier strategy and the preparation of common frame contracts (IT Procurement Guideline). This process is triggered by the IT Strategy Process respective by IT procurement relevant events

Evaluation and selection of new potential suppliers

Negotiation and signing of binding contracts with suppliers. This process is started in case of demand for external services or supplies on a large scale

Processing, checking and releasing of requirement requests for goods and services

For the actual requirement the optimal supplier is defined. If no one exists in the database the supplier evaluation is triggered

Review of the relevance of actual supplier contracts and termination of no longer needed contracts

Monitoring of the quality of suppliers, corrective activities and selection of alternative suppliers in case of continued deficiencies